Privacy Policy

Last updated: March 2026

1. Introduction

ECUSIUM ("we", "our", or "us") is committed to protecting your privacy and handling your data with transparency and security.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

  • Visit our website
  • Purchase our products
  • Use our software (EasyDash & OCT)

2. Information We Collect

We collect only the data strictly necessary to operate our services and ensure software security.

Personal Information

  • Name
  • Email address
  • Billing details (processed securely via Stripe)

Technical Identifiers

  • Encrypted hardware identifiers (HWID)
  • Device-related activation data

Connection & Security Logs

  • IP address
  • Activation timestamps
  • Server communication logs

Support Data

  • Customer support requests
  • Technical and legal communication records

3. How We Use Your Information

Your data is used strictly for the following purposes:

License Management

  • Link your license to a specific device
  • Enforce single-device usage policy

Security & Fraud Prevention

  • Detect unauthorized usage
  • Prevent license abuse or circumvention

Service Delivery

  • Process payments via Stripe
  • Provide software access and updates

Legal & Tax Compliance

  • Comply with applicable laws and financial regulations

We do not use your data for advertising or profiling.

4. Legal Basis for Processing (GDPR Compliance)

For users located in the European Economic Area (EEA), we process data based on:

  • Contractual necessity (to deliver the purchased software)
  • Legitimate interest (software protection and fraud prevention)
  • Legal obligations (tax and accounting compliance)

5. Data Security

We implement strong technical and organizational security measures, including:

  • Encryption of hardware identifiers and sensitive logs
  • Secure server infrastructure
  • Restricted access to data

Your data is used strictly for internal purposes related to license validation and security.

We do not sell, rent, or trade your personal data.

6. Payment Processing

All payments are processed securely by Stripe.

  • ECUSIUM does not store full credit card details
  • Payment data is handled according to Stripe's security standards

For more details, please refer to Stripe's Privacy Policy.

7. Data Retention

We retain data only as long as necessary:

  • Account Data → while your license is active
  • Security Data (HWID, IP logs) → for the duration of the subscription
  • Legal & Financial Records → as required by UAE laws

After this period, data may be securely deleted or anonymized.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to certain processing

⚠️ Important: Deleting data required for license validation (such as HWID) will result in:

  • Immediate license deactivation
  • Loss of access to the software
  • No refund eligibility

9. Cookies & Tracking

Our website uses only essential cookies required for:

  • Website functionality
  • Security

We do not use tracking or advertising cookies.

10. Third-Party Services

We share data only with trusted providers necessary for our operations, such as:

  • Stripe (payment processing)
  • Secure hosting providers

We may disclose data if required:

  • By law
  • To enforce our Terms of Service
  • To prevent fraud or software piracy

11. International Data Transfers

As ECUSIUM operates from the United Arab Emirates, your data may be processed and stored outside your country of residence.

We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

12. Changes to This Policy

We may update this Privacy Policy at any time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

For any privacy-related questions or requests:

ECUSIUM
Dubai Silicon Oasis
IFZA Properties – DSO-IFZA
Dubai, United Arab Emirates

Email: privacy@ecusium.com