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Terms of Service

Last updated: March 2026

1. Introduction

Welcome to ECUSIUM. By purchasing, accessing, or using our software, you agree to be bound by these Terms of Service.

ECUSIUM is a professional software development company based in Dubai Silicon Oasis, IFZA Properties – DSO-IFZA, Dubai, United Arab Emirates. We specialize in advanced automotive diagnostic and data analysis solutions.

2. Services & Software Definition

"Software" refers to ECUSIUM's proprietary tools, including but not limited to EasyDash and OCT.

These tools are designed exclusively for professional use in:

  • Automotive data analysis
  • Diagnostic verification
  • Industrial calibration and research

3. License Grant & Hardware Binding (HWID)

Subject to full payment, ECUSIUM grants the Client a non-exclusive, non-transferable license to use the Software under the following conditions:

Hardware ID (HWID) Registration

Upon first activation, the Software automatically generates a unique Hardware ID (HWID) linked to the Client's computer. This license is strictly bound to that device.

Single Device Policy

Each license is valid for use on one (1) computer only.

Device Change / Transfer

If the Client needs to change device (hardware failure, upgrade, etc.), they must contact support at: support@ecusium.com
All transfer requests are subject to manual verification and approval.

Subscription Renewal

The initial purchase includes one (1) year of service.

Renewal is:

  • Manual
  • Optional
  • Not automatic

The Client will not be automatically charged.
A reminder email will be sent approximately 30 days before expiration.

Continued access to updates and server-side features requires renewal.

4. Anti-Tampering & Security Enforcement

ECUSIUM enforces a strict zero-tolerance policy regarding software security.

Prohibited Actions

  • Bypassing or modifying HWID protection
  • Using the software on multiple unauthorized devices
  • Sharing or reselling license access

Reverse Engineering

The Client may not:

  • Copy
  • Modify
  • Decompile
  • Reverse engineer
  • Attempt to extract source code

Enforcement Measures

Any violation will result in:

  • Immediate account suspension
  • Permanent license revocation
  • No prior notice

⚠️ Penalty: In such cases, no refund will be granted under any circumstances.

5. Payment & Pricing

All payments are securely processed via Stripe.

  • ECUSIUM does not store credit card information
  • Prices are displayed in Euro (EUR)

Taxes (VAT)

Depending on the Client's location, applicable taxes (including VAT for EU customers) may be added at checkout in accordance with international digital service tax regulations.

By completing a purchase, the Client confirms:

  • They are authorized to use the selected payment method
  • All provided billing information is accurate

6. Delivery Policy

Software delivery is digital and instantaneous.

Upon successful payment:

  • License activation details
  • Installation instructions
  • Download access

are automatically sent to the Client's email address.

If not received within 10 minutes, the Client should:

  • Check spam/junk folder
  • Contact: support@ecusium.com

Access may also be available via the Client dashboard (if applicable).

7. Refund Policy (Summary)

Due to the digital nature of the Software:

  • All sales are final after activation
  • No refunds will be issued once:
    • A license key is generated
    • The software is activated

Refund requests may only be considered if:

  • The software has not been activated
  • No license key has been issued

For full details, please refer to our dedicated Refund Policy page.

Clients must contact support before initiating any dispute or chargeback.

8. Chargebacks & Abuse

Any abusive or unjustified chargeback or payment dispute may result in:

  • Immediate account suspension
  • Permanent license revocation

9. Limitation of Liability

The Software is provided "as is" without warranties of any kind.

ECUSIUM shall not be held liable for:

  • Hardware damage
  • Data loss
  • Misuse of analyzed data
  • Any indirect or consequential damages

The Client assumes full responsibility for how the Software is used.

10. Compliance & Legal Use

The Client agrees to use the Software in compliance with all applicable laws and regulations.

ECUSIUM tools are intended for:

  • Diagnostics
  • Repair
  • Research

ECUSIUM does not support or condone:

  • Illegal modifications
  • Emissions tampering
  • Safety violations

11. Right to Refuse Service

ECUSIUM reserves the right to:

  • Refuse
  • Suspend
  • Cancel any order or account

at its sole discretion, including in cases of:

  • Suspected fraud
  • Unauthorized transactions
  • Violation of these Terms

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC).

13. Company Information

ECUSIUM
Dubai Silicon Oasis
IFZA Properties – DSO-IFZA
Dubai, United Arab Emirates

Contact: info@ecusium.com
Support: support@ecusium.com
Legal: legal@ecusium.com

ECUSIUM Dubai Silicon Oasis, IFZA Properties – DSO-IFZA, Dubai, UAE
Support: support@ecusium.com
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